Terms and conditions

By placing an order on this website, you are agreeing to the following terms and conditions:

ORDERS AND CANCELLATIONS

Order Acceptance Policy 

All orders and subscription requests received are subject to acceptance by Pasteio – Artisan Pasta & Dolcetti, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

Changes to your order

If you wish to change your subscription, please contacting us at info@pasteio.com.au. We’ll always do our best to make last-minute changes for you.

Cancellation policy

orders can be cancelled by 9am the day before the intended delivery date and a full refund will be issued.

You can also cancel by contacting us at 0491 113 439

PAYMENTS

We accept Visa and MasterCard credit and debit cardsl. In order to offer the best security, all our payments are processed securely by Square.

We never store or have access to your credit or debit card details.

PRICES

All prices are stated inclusive of any applicable GST, unless otherwise stated. All applicable delivery charges are set out explicitly in your order.

RETURNS AND REFUNDS

Damage

While our meals are packed carefully to ensure they arrive in perfect condition, on occasion (and for reasons beyond our control) damage may in transit. Should this occur to a level that you deem unacceptable, please contact us so that we can arrange a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged products within 24 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount paid for the damaged items within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

Non Delivery

While we do everything we can to make sure our meals are delivered, sometimes mistakes do happen and deliveries don’t arrive. If we fail to deliver your order (i.e. if your meals have not arrived on their intended delivery date) we will send you a free replacement on our next available delivery date, or a refund. If we offer you a refund, we will refund you the full amount paid within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount on your card.

Returns

Due to the perishable nature of our fresh pasta or sauces, we are unable to accept returns.

We offer our customers refunds or replacement delivery if our products are not delivered to an acceptable quality, as detailed above.

Product availability and substitution

Our fresh ingredients are subject to availability. In the event of any supply difficulties, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

DELIVERY POLICY

Although our team will always try our best to ensure punctual delivery for our customers, Pasta Evangelists cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier and delivery services that we use or anything else outside of Pasta Evangelists’ control.

Non Delivery

In the event of a non-delivery (your meals not having arrived on their intended delivery date), please contact us. It is the customer’s responsibility to contact us within 3 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.