Privacy Policy

Our Responsibilities
As an on-line retailer we take our responsibilities towards your privacy very seriously.  We would therefore like to be very clear about what information we store about you, what we don’t, what we share with third parties and why, and how we handle the security of this information.

Your Personal Information
If you want to browse our store you can do so without the need to provide any personal information.  Only when you want to buy do we then ask you for personal information.

What We Collect
To fulfil your order, you must provide us with certain information such as your name, email address, postal address, payment information, and the details of the product(s) that you’re ordering. You may also choose to provide us with additional personal details if you contact us directly.

What do we store?
When you order with us we need the following information at the time of order:
• The Billing Address
• The Delivery Address
• Email Address
• Items ordered from us
• Any additional delivery request

All of this information is stored on our Secure Servers.  All on-line orders are encrypted and sent through our secure server, using SSL technology to prevent information from being intercepted. This means that the only people who see this information is you and us.  None of the information that you send over the Internet can be seen by anyone else.

What do we not store?
We don’t store any further information about you.  It’s that simple.  All payment or financial information is stored with payment providers who have well established and published security procedures.

How is your information used?
We use your information for the following purposes only:

  • Account Management:
    We need to store information about you so that we can maintain a good professional relationship and ensure that we send the items you buy to the correct location
  • Payment Processing:
    We are legally obliged to ensure that customers buying from our site are who they say they are.  We are therefore required to pass some personal information to our Payment Service Providers and to Your Card Issuer.  The information we provide is your Name and Billing Address and these are checked with your card issuer to ensure that they match. Your security code and any 3D Secure (Verified by Visa and MasterCard SecureCode) information that you provide when entering your card payment details are used to confirm the payment.
  • Fraud Prevention:
    In order to comply with criminal investigations we will provide, when information is requested correctly by the Police, or through a Court Order, any information that is sought under the authority provided to us.

 

We never have and we never will provide, free of charge or otherwise, your information to any other third parties for any reasons other than those mentioned above.  We will never allow your information to be used for direct marketing of any kind by anyone.

If you have ever purchased from us and are unsure if we hold any of your personal data please email us and we will check for you.

Data Retention
We retain your personal information only for as long as necessary to provide you with our services.  However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements.  We generally keep your data for the following time period: 6 years.

How to Contact Us
If you have any questions or concerns, you can contact at info@pasteio.com.au